1.How payment works
Requesting a quote is free. When you accept a quote, you pay the full amount, and your dashboard shows the payment as held while we work. It's marked as released only when you approve the final delivery.
2.Cancelling before work starts
Work starts when we assign a specialist and begin your order. Your dashboard shows the order as “In progress” from that moment. If you cancel before then, you get a full refund.
3.Cancelling after work starts
You can still cancel. A cancellation fee covers the work completed up to that point, and the rest of your payment is refunded.
- The fee is based on how far the order has progressed, such as concepts drafted or pages built.
- Your dashboard shows the exact fee and refund before you confirm. Nothing is charged until you do.
- Once you've approved the final delivery, the order is complete and can't be cancelled.
4.When we refund in full
You get a full refund, whatever stage the order is at, if:
- We can't deliver what was described in your accepted quote.
- We miss the agreed delivery date by more than 7 days for reasons within our control, and you choose to cancel.
- We cancel the order ourselves.
5.If you're not happy with the work
Tell us through the revision request on your order. We'll revise the work within the rounds included in your quote. If we still can't get it right, contact us and we'll agree a fair outcome, which may be a partial or full refund.
6.What can't be refunded
- Official fees already paid to government bodies for registration and compliance services.
- Third-party costs you approved in your quote and that we've already paid, such as ad spend, stock licences or domain registrations.
- Orders you've already approved.
7.How refunds are paid
Refunds go back to the card or payment method you used. We start the refund within 5 business days of the cancellation being confirmed. Your bank may take a further 5 to 10 business days to show it.
Refunds are made in US dollars. Because of exchange rates or bank fees, the amount in your own currency may differ slightly from what you originally paid.
8.How to cancel
Open the order in your dashboard and choose “Request cancellation”. Pick a reason and you'll see an estimated refund before you send it. Our team confirms the final amount within 1 business day, and the order is paused meanwhile. You can withdraw the request until it's confirmed. If you can't access your account, email hello@marketingyourbusinesses.com with your order number.
9.Contact
Questions about a refund? Email hello@marketingyourbusinesses.com or use our contact page.