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Step-by-step answers about requests, quotes, payments, previews, delivery, refunds and your account.
Client accounts open soon. Dashboard steps describe how it works at launch.
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- 4 articles
Getting started
How the service works, choosing what you need and setting up your account.
- 5 articles
Requests & quotes
Sending a request, writing a good brief and understanding your quote.
- 5 articles
Payments & billing
Paying for orders, payment protection, currencies and invoices.
- 5 articles
Orders & previews
Tracking orders, reviewing previews, revisions and messaging our team.
- 5 articles
Delivery & files
Approving work, downloading files, file formats and who owns what.
- 4 articles
Cancellations & refunds
Cancelling an order, how refunds are worked out and when they arrive.
- 5 articles
Account & security
Signing in, keeping your account safe and managing your data.
- 5 articles
Service guides
What to prepare for specific services, from registrations to social media.
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Most asked about
The questions clients ask us most, from payment protection to paying from abroad.
- Getting started
How Marketing Your Businesses works
From your first request to the final download, in five stages.
Read article - Payments & billing
What “held” and “released” mean
How your payment is protected until you approve the final delivery.
Read article - Orders & previews
Requesting revisions
How to ask for changes clearly, and how many rounds are included.
Read article - Cancellations & refunds
Cancelling an order
How to cancel, at any stage, and what you'll get back.
Read article - Payments & billing
Paying from outside the United States
Why prices are in US dollars, and what your bank might charge.
Read article - Requests & quotes
Understanding your itemised quote
What each part of a quote means, and how to ask about anything in it.
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Still need help?
Our team replies within 1 business day. Tell us your order number if your question is about an order.