Cancelling an order
How to cancel, at any stage, and what you'll get back.
You can ask to cancel an order at any time before you approve the final delivery. Cancellation is a request, so our team can check the work done and confirm a fair refund.
- Open the order in your dashboard.
- Choose Request cancellation, from the ••• menu or the Payment tab.
- Pick a reason and add any details. You'll see an estimated refund.
- Send the request. We confirm the final refund within 1 business day, and the order is paused meanwhile.
Changed your mind? You can withdraw the request from the Payment tab until we've confirmed it.
How much you get back
- Before work starts: a full refund.
- After work starts: a cancellation fee for the work done so far, and the rest refunded.
Can't get into your account? Email hello@marketingyourbusinesses.com with your order number and we'll handle it for you.
Related articles
- Cancellations & refundsHow refunds are worked outWhen you get a full refund, and how cancellation fees are calculated.
- Cancellations & refundsWhen your refund arrivesHow long refunds take, and why the amount may look slightly different.
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