If you're not happy with the work
What to do if the work isn't right, step by step.
We want you to be proud of what you receive. If something isn't right, here's how we put it right.
- Request a revision on the order, explaining clearly what isn't working. Your quote's included rounds apply.
- If the revisions still miss the mark, tell us. A senior specialist will review the order.
- If we still can't get it right, we'll agree a fair outcome with you, which may be a partial or full refund.
Don't approve work you're unhappy with. Approval completes the order and releases the payment.
Related articles
- Orders & previewsRequesting revisionsHow to ask for changes clearly, and how many rounds are included.
- Cancellations & refundsHow refunds are worked outWhen you get a full refund, and how cancellation fees are calculated.
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