Messaging our team

You talk to our support team, and we coordinate with the specialist doing your work. That way one team keeps track of everything, nothing gets lost, and you never have to chase anyone.

Every order and quote has its own conversation in Messages, showing the order at the top, plus a general conversation for anything else.

• Use it for questions, extra information and quick clarifications.
• Attach files straight into the conversation.
• We pass your notes to your specialist and bring their questions and updates back to you.
• You'll get an email when you have a new message.
• Keep all order discussion in the conversation, so there's one record of what was agreed.

We reply within one business day, usually much sooner.