Delivery dates and delays

Your quote shows an estimated delivery date. It starts once we have everything we need from you, such as your brief, files and any account access.

What can move the date

• Waiting for information, files or feedback from you.
• Extra revision rounds or new work added through a revised quote.
• Official processing times for registration and compliance services, which we don't control.

If we're late

We'll tell you as soon as we know a date will slip, and why. If we miss the agreed date by more than 7 days for reasons within our control, you can cancel for a full refund.